How is Online Scheduling and the Team at Schedulefly Helping Your Business?

We recently asked our customers a few questions to see how they felt about our product, our service and our company. We've been thrilled to see so many of them responding with wonderful feedback and suggestions for future enhancements. We plan on sharing many of these Q&A's here on our blog over the coming months - hopefully to paint a picture of the real impact online employee scheduling is having on our industry.

We asked BJ Frentzel, a customer with multiple restaurant concepts in Winston Salem NC, a few questions. Here are his answers straight from his email response...

Why do you use Schedulefly?

"I am the Director of Operations for a multi-concept, multi-unit restaurant group. I was looking for a tool that was easy for managers to use, easy for our employees to use, and gave me the ability to track and offer suggestions to improving the scheduling and labor costs. Schedulefly has meet and exceeded our expectations."

How much time does Schedulefly save you per week – vs. your previous scheduling process – in creating and managing schedules?

"It easily saves each manager at each restaurant 3-5 hours per week."

How much are you saving in weekly labor costs by using Schedulefly?

"Easily a few hundred dollars just in the manager’s time alone."

What is it like to do business with Schedulefly?

"You guys are super-responsive and have a clear dedication to service and improvement. In the restaurant industry it's been my experience when looking for tech bases solutions (whether for inventory, POS systems, scheduling, etc), once a company gets your money they really don’t care anymore. You guys flip that practice on its head. Its great working with you and you’re one of the very small expenses that I don’t mind parting with each month because you definitely earn every bit of your fee."

Any other thoughts or ideas you would like to share?

"I really can’t say enough positive things about your product...I've been writing schedules at restaurants for years now. I'm jealous of the manager's that I hire now since they'll never know the pain of the old way we used to schedule. I think you’re honestly revolutionizing the way restaurants schedule and communicate with their employees. It's great."

NC Pizza Restaurants Dig Schedulefly

Mellow Mushroom Pizza Bakers in Raleigh and Durham NC have been using Schedulefly's web-based restaurant scheduling software for over a year. Karen, the manager who makes the Raleigh schedule, had this to say just last week...

I used to dread sitting down to make the schedule every week. Schedulefly has made the entire process so much easier, not only for me, but for my staff. I can work on the schedule and approve schedule changes anywhere and anytime. I make sure I have the right people scheduled for the right shifts at a glance.

My staff loves being able to access the schedule from home. In the restaurant industry we work on different time schedules than most of the world. If Jessica remembers she needs off for her Mom's birthday at 3:00 AM she can log on and request the day off right then, in her pajamas. She doesn't have to make a special trip to the store just to check the schedule or request a day off.

I also love being able to communicate with the entire staff with just one click. I can send messages when I email the schedule or send a note mid week to alert the staff to special events or just to tell them to keep up the good work.

The Schedulefly team does a great job of adapting and creating changes that make the service even better. I can send an idea or question and have a response almost immediately.

Schedulefly has made to once dreaded chore of scheduling much easier. I spend less time juggling staff scheduling problems and more time making sure our customers have great experience at the Mellow Mushroom.